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New FCA rules for Consumer Credit firms, announced in April 2014, are set to increase the pressure on firms to evidence that they have a robust approach to recording and managing customer complaints and that they are treating customers fairly.
With the clock now ticking to meet the October 2014 deadline for authorisation, Charter UK is working with consumer credit firms to implement a compliant approach to managing customer complaints, and evidence that they are treating customers fairly across their entire business operations.
With Charter Continuum installed, you can maximise your customer service staff productivity, provide comprehensive case reporting and documentation, manage outstanding workloads, deliver best practice, ensure consistency of customer interaction, improve customer satisfaction ratings and produce powerful management information reports on every part of your business's performance. With Charter's Call Logging Software you can closely monitor the progress of business initiatives, delivering the power to capture and act on key content from every customer contact.Learn More
How companies react to their customers' complaints and feedback is what makes the difference between mediocre organisations and market leaders. Charters heritage is complaints management, and our successful products for complaints handling provide long term customer satisfaction. That is why our customers include the UK's leading retail, travel, food, manufacturing, leisure, utility and financial service brands as well as local government and not-for-profit organisations.Our award winning software suite, Charter Continuum™, lets organisations capture, manage and analyse complaints and feedback to increase customer service efficiencyLearn More
We are the foremost provider of Enterprise Complaint and Feedback Management software to the World's leading companies. Businesses who invest in Charter understand that their success relies on satisfying their customers.