Enterprise Customer Complaint, Feedback Management CRM Software

Effective Customer Complaints & Feedback Management Solutions

Our customer service solutions let organisations manage, collate and analyse customer complaints and feedback positively to improve customer service efficiency, customer experience and increase business profitability. Managing customer feedback effectively improves customer confidence and converts dissatisfaction to loyalty
With customer service recognised as a key business performance differentiator, Charter's award winning software – Charter Continuum™, provides dedicated complaints management expertise across all your organisation's departments and customer touch points.
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Enterprise Complaint and Feedback Management Service

With Charter Continuum installed, you can maximise your customer service staff productivity, provide comprehensive case reporting and documentation, manage outstanding workloads, deliver best practice, ensure consistency of customer interaction, improve customer satisfaction ratings and produce powerful management information reports on every part of your business's performance. With Charter's Call Logging Software you can closely monitor the progress of business initiatives, delivering the power to capture and act on key content from every customer contact.
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Online customer service software solutions

How companies react to their customers' complaints and feedback is what makes the difference between mediocre organisations and market leaders. Charters heritage is complaints management, and our successful products for complaints handling provide long term customer satisfaction. That is why our customers include the UK's leading retail, travel, food, manufacturing, leisure, utility and financial service brands as well as local government and not-for-profit organisations.Our award winning software suite, Charter Continuum™, lets organisations capture, manage and analyse complaints and feedback to increase customer service efficiency
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Improve customer satisfaction and drive business improvements.

We are the foremost provider of Enterprise Complaint and Feedback Management software to the World's leading companies. Businesses who invest in Charter understand that their success relies on satisfying their customers.
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Action needed as banks reveal 25% of PPI claims from CMC's are false

30.03.2012

Lloyds Banking Group chooses Charter UK to deliver one of Europe's largest complaint handling solutions

06.03.2012

Charter UK sponsors BBA seminar which will examine how banks can meet FSA demands

06.02.2012

FSA's guidelines on PPI remediation unachievable says Charter UK

23.01.2012

Charter UK warns companies need to review complaint handling in light of recent FSA fines

11.01.2012

Charter UK calls for greater powers by OFGEM

Paul Clark, says energy regulators need to take the lead of the FSA

Industry Expertise

Financial Sector
Regulated
Enterprises

Financial Services

A firm foundation to comply with FSA regulation

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Regulated Markets

Recognised expertise ensuring best practice in regulated businesses

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Enterprise Markets

Leading global brands rely on our software to capture valuable customer insight

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"Charter UK helps us manage complaints in the most effective and efficient way"

Our Customers

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Features & Analysis

18.04.2012

Fighting fires

Social media has given an enormous boost to consumer power

06.03.2012

If you do what you always do...

Adapt the way you deal with negative feedback

11.01.2012

Charter UK calls for greater powers by OFGEM

Energy regulators need to take the lead of the FSA

14.10.2011

Turning up the heat

Why the pressure is mounting for utility companies to improve customer focus

15.09.2011

Poor complaints handling

Some companies are consistently bad at resolving customers' complaints

Who's to blame? Systems? Processes? Culture? Or all three?

03.08.2011

All change

New FSA complaint handling rules.

21.07.2011

Dead parrots society?

The isolated complaints department is no more, says Charter UK director of marketing Andrew Aldred

04.07.2011

The seven pillars of wisdom

Tips for successful complaint handling

30.06.2011