Charter UK, the great British company with worldwide appealSince 1992, Charter UK has grown its reputation as a specialist provider of enterprise complaints and feedback management software solutions to some of the world's leading brands and customer-facing organisations, who operate in over 32 territories globally.
Headquartered in the UK, our award-winning software suite Charter Continuum™ is successfully deployed across multinationals operating in the financial services, retail, utilities, transport, leisure, automotive, manufacturing, food and beverages, public sector and not-for-profit sectors.
Charter Continuum enables our customers to adopt a consistent and integrated approach to capturing, managing and analysing complaints and feedback. As an enterprise deployment it breaks down departmental silos providing a holistic customer view that is second to none.
We help businesses to achieve a strategic step-change that is proven to deliver an enhanced customer experience, improve customer efficiency, and drive business improvements, while at the same time yielding significant cost reductions and efficiency gains.
Renowned for its flexibility, reliability and powerful root cause analysis and Management Information reporting capabilities, Charter Continuum delivers real business benefits with a measurable return on investment.