Complaint and Feedback Management
Solutions provided by Charter UK enable companies worldwide
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Charter UK is a leading supplier of customer complaint and feedback management software to the world’s leading brands and customer facing organisations.
Customer relationship management solutions provided by Charter UK enable companies worldwide to achieve effective customer retention.
The company offers the best technology for complaint handling and feedback management, which greatly improves consumer relations. Customer retention is vital if businesses endeavour to be successful for the long-term, and maintaining customer loyalty is the first place to start. Customer retention is achievable by efficiently handling customer feedback using the right CRM software, available from Charter UK.
About Us
Consultants & Associates
Charter UK places a very high value on the partnerships that we continue to develop, within the technology arena.
Industry Sectors
Industry Sectors Overview
Charter Continuum™ is founded upon a robust, secure and flexible case management and workflow application.
Customer Management Solutions for the Retail Industry
For today’s Retail organisations, the key to success lies in the ability to successfully manage all forms of customer interactions, while quickly and accurately meeting the customer’s expectations.
CRM Solutions for Travel & Transport
In a market place, where consumers have a wider travel choice, organisations are reviewing how they can create competitive advantage by building higher levels of customer loyalty to their brand.
Financial Services
A recent deployment of CHARTER continuum™ in one of the UK’s leading Financial Services companies addressed the issue of customer information storage and the challenges of managing manual files and multiple databases often resulting in gross inefficiencies and non compliance.
CRM Solutions for the Leisure Industry
The effective collection and application of feedback has become a business necessity and organisations are striving to become “a company with a memory”.
Customer Management Solutions for the Public Sector
The public sector, central and local government have always been publicly accountable for their actions, but now more than ever it is essential to have in place, the correct policies and procedures to ensure legislative compliance and transparency.
CRM Solutions for the Manufacturing Industry
The Manufacturing industry faces many challenges in today’s fast-paced marketplace.
Automotive
With multiple dealerships and often prestigious brand names to protect, it has never been more important for Motor Manufacturers to collect and manage their customer feedback.
Complaint Handling Solutions for Utility Companies
The utilities market has faced significant challenges since deregulation.
Law Enforcement
Charter UK Limited is a leading supplier of Criminal Intelligence solutions to Police forces in the UK.
Products
Product Overview
The Charter Continuum™ suite is a powerful customer-contact & case management solution with multi-media access, agent profiling, workflow, fulfilment and a wide range of inbound and outbound contact facilities.
Charter Manager
Charter Manager sits at the core of the Charter Continuum™ family of products, and provides a fully customised, flexible system for rapid deployment as a Departmental or Enterprise-wide solution.
Charter Web Solutions
The Charter Web module allows your customers to log feedback and track their contacts directly from within your existing Web site.
Charter Reporter
Charter Reporter brings the world's leading OLAP reporting tool, BusinessObjects®, into the Charter Continuum™ family of products and services.
Products News
With the introduction of the upgraded version, Charter Continuum™ improves productivity by adapting to the way larger companies operate, as the new upgrade better integrates with desktop or back-office applications and delivers workgroup-centric reference data and workflow choices.
Partners
Charter UK places a very high value on the partnerships that we continue to develop, within the technology arena.
Services
Services
Charter Services encompass a complete range of consulting, implementation, training and support services to ensure that you receive a fast and true return on your investment.
Consulting
Our goal is to work with our clients or potential clients to understand where you are today and where you would like to be tomorrow when it comes to implementing a sophisticated CRM strategy.
Integration
We have a highly qualified team of experienced employees who can help with all aspects of implementation, integration, and development of Microsoft® products and systems.
Implementation
Each new client is assigned an experienced Charter UK Project Co-ordinator. This person is dedicated to your Charter Continuum™ Implementation and will oversee the Implementation Team.
Training
We will develop a training program that best meets the needs of your organisation and ultimately, the end users.
Resources
Resources Overview
The Resources area of our Web site provides hot links, opinions and recommended reading for informed customer service professionals.
News
News Overview
New Financial Services White Papers - FSA Compliance
Product Literature
Charter UK is pleased to publish a new set of Product Literature describing the latest version of the fast growing Charter Continuum Suite of Customer Experience Management solutions.
Solutions
Customer Experience Management (CEM)
CEM is a business strategy built upon the disciplines of sales, marketing and customer service. Its broad purpose is to increase customer satisfaction, retention and long-term loyalty.
Case Management
Whatever the industry sector, whatever the key requirement; at the heart of every Charter Continuum™ system is a robust, configurable and scalable case management database.
Managing Customer Feedback
Managing your customer feedback effectively and enjoying the inevitable business benefits is not a chance occurrence or ‘a piece of good luck’; it’s about being fair to people, fulfilling expectations and delivering ‘what it says on the tin’.
Complaints Handling
Charter's heritage is complaints management. With a successful product line evolving over 12 years, the current product set based on Charter Continuum™, represents best-of-breed in complaints and customer feedback management.
CRM Software
The implementation of best of breed CRM software is an important part of any successful customer service strategy.
Solutions
Support Overview
As a leading provider of best-of-breed customer services solutions, Charter UK staff are constantly exposed to evolving trends and best practice in customer feedback, retention and service quality.
Law Enforcement Support
CRM Solutions for Law Enforcement
