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Charter FAQ

World Class Customer Service powered by Continuum™

Complaint and Feedback Management

Charter Manager
Charter Gateway
Charter FSA Module
Charter Reporter
Charter Scanner
Charter Service Chain (Contact Centre)
Charter Service Chain (Frontline)
Charter Messenger
Charter Email Manager
Charter FAQ
Charter Survey
Charter Web Services

Complaints Management

Feedback Management

Proactive Feedback Management

Law Enforcement

Office Contact Numbers

TEL: +44 (0) 1932 250000
FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com

Charter FAQ

The Charter FAQ module provides a mechanism to provide Frequently Asked Questions and their responses to a user based on their selection of a given category or on entry of free form text.

Charter FAQ is a stand-alone application, which means that it may be used without requiring a Charter Continuum setup or database. Charter FAQ consists of the following elements:

Database tables to store FAQ elements
.NET components providing Index and Search functions
Web Service allowing access to the core index and search functions
ASP.NET application providing full FAQ functionality (this may be embedded within an IFrame in another application)
FAQ Question and Answer administration and maintenance tool
Reporting facility to report on questions asked and relevance of response

Combined with Charter Email Management this can become an extremely powerful tool for delivery excellent response times and reducing the volume of emails that require human intervention.