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Charter Reporter

World Class Customer Service powered by Continuum™

Complaint and Feedback Management

Charter Manager
Charter Gateway
Charter FSA Module
Charter Reporter
Charter Scanner
Charter Service Chain (Contact Centre)
Charter Service Chain (Frontline)
Charter Messenger
Charter Email Manager
Charter FAQ
Charter Survey
Charter Web Services

Complaints Management

Feedback Management

Proactive Feedback Management

Law Enforcement

Office Contact Numbers

TEL: +44 (0) 1932 250000
FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com

Charter Reporter

Designed to provide powerful data analysis and management reporting functionality, Charter Reporter brings the World's leading OLAP reporting tool, BusinessObjects®, into the Charter Continuum suite.

BusinessObjects offers report scheduling, ad hoc query capabilities and distribution via pdf or a web browser. It also provides the ability to combine data gathered by the Customer Service department with key information from other departments.

A Charter Continuum 'Universe' is created and fine-tuned for each customer, ensuring every field in Charter Continuum is available for reporting. Charter Reporter is used for building and running standard reports, ad hoc queries, drill-down and data export.

Examples of the reports available include; the full FSA (Financial Services Authority) return as part of Charter’s FSA module and High level trend and root cause analysis reports.