Our Customers - Customer Service

Charter Service Chain (Frontline)

World Class Customer Service powered by Continuum™

Charter Service Chain (Frontline)

Charter Service Chain (Frontline) extends the reach of your company’s customer service department by offering a reduced set of functionality to other employees and external suppliers in the business to help resolve complaints and provide feedback.

Charter Service Chain (Frontline) provides secure, on-demand, real-time access to Charter Continuum from any location anytime. Users simply login through a web browser to review their individual task list, create, open, update or reassign a case task to another individual.

Designed for organisations with dispersed locations or field based operations where front line staff have direct contact with customers, staff can quickly log into Charter Continuum to create a new case and ensure that the complaint or feedback is captured.

Likewise, Charter Service Chain (Frontline) also enables 3rd party suppliers to collaborate and provide immediate case input without customer service staff having to chase up contacts and suppliers via letters, email, telephone etc. therefore increasing case resolution times and reducing time consuming case administration.