Our Customers - Customer Service

Charter Survey

World Class Customer Service powered by Continuum™

Charter Survey

Charter Survey delivers a range of agent-assisted or customer self-service questionnaire functionality over the phone, by post or on the Internet.

Application users can control the content and release timings of surveys and configure a range of expected response types. Charter Survey gives you the ability to create and deliver multiple concurrent survey campaigns deployed to the web for direct completion by customers, or to a user interface for managing phone campaigns and recording postal surveys.

Charter Continuum automatically keeps a log of all customer survey responses against the customer’s individual record. Survey results are stored in the Charter database for ease of reporting via Charter Manager which provides the unique ability to automatically integrate customer complaints data with survey data and report on both simultaneously providing an enhanced view of the customer experience.