Automotive Industry
World Class Customer Service powered by Continuum™
Complaint and Feedback Management
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Automotive
With multiple dealerships and often prestigious brand names to protect, it has never been more important for Motor Manufacturers to collect and manage their customer feedback.
Common Challenges:
- The inability to identify which products or regions are experiencing customer dissatisfaction and accurately feeding this back to suppliers/dealers.
- The need to improve the quality of back up to dealers for sales support including routing of sales requests and queries to appropriate dealers.
- The inability to view complete customer history from sales, marketing to customer service including management of warranties.
“CHARTER is an excellent tool for proactively managing customer issues. We use the CHARTER reporting tool from Business Objects to search through the data and identify which products, or which regions, are experiencing customer dissatisfaction. We can then provide our dealers with the back up they need for sales support or pass on recommendations to our marketing department before issues become real problems.”
General Manager Customer Service
Toyota Europe
