Call logging software
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Email: enquiries@charter-uk.com
Call logging software
Charter Continuum delivers the most intuitive and flexible call logging software in the industry. As a ‘best-in-class’ software developer, the Charter Uk team understand the specialised requirements, workflow and best practice expectations in the customer service sector.
Charter Continuum will provide an easily used, intuitive call logging environment to capture data and customer feedback from every call that comes in to your organisation, with a contact capture front-end, you can gain vital intelligence about your prospects and customers and know immediately what prompted the call – this information can help you to turn callers into buyers and eventually loyal customers.
Used to its full, call logging or multi-channel contact capture can extend well beyond the agent on the telephone – contact logging can include email logging, web form logging, correspondence logging, fax logging and can extend to the capture of contact data from external systems.
By providing a comprehensive level of consumer response tracking you can:
- Receive up-to-the-minute data on calls, track and respond to every contact and sales lead - even those that might have otherwise been lost
- Access reports that allow your marketing department to accurately quantify their efforts and expenses, and cut ineffective programs
- Reallocate funds to initiatives that deliver more focussed leads
- Automatically manage customer contact data, allowing you to track every prospect from marketing to sale through to delivery and support.
Charter Continuum delivers customer service functionality and benefits well beyond the normal expectations of a call centre.
