Charter Manager
World Class Customer Service powered by Continuum™
Complaint and Feedback Management
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Diary Screen
Diary Screen: Designed to help agents manage and track all cases, the Diary provides a view of actions that require an agent's attention. Actions are colour-coded based on priority and can be sorted by a variety of methods (examples include priority, name, contact number, due date, owner, etc.).
The Diary ensures that nothing 'falls through the cracks' and provides monitoring capabilities for managers to quickly analyse workload statistics for individuals, groups or entire departments. Managers can also reallocate work between agents or departments.
Click here to Return to Charter Manager Page
