Finacial Solutions
World Class Customer Service powered by Continuum™
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Financial Services
The Financial Services sector is one of the most regulated industries in the UK. Never has the industry been more closely monitored or more accountable for its actions; the need for FSA Compliance and responsible marketing and sales has increased the focus on customer services and after-sales care.
A recent deployment of CHARTER continuum™ in one of the UK’s leading Financial Services companies addressed the issue of customer information storage and the challenges of managing manual files and multiple databases often resulting in gross inefficiencies and non compliance.
Some of the major business benefits they have achieved from using as Charter solution include:
- Operational efficiency gains ranging from 25-65%
- Automation of FSA reporting
- Sharing customer contact detail across all levels of the business
- Measurable improvements in customer and employee satisfaction
“Charter Continuum has removed the labour intensive task of compiling regulatory complaint reports and the case management function helps ensure that regulatory timescales for responding to customers are met and in most cases, improved upon.”
“All customer-facing staff can see the status of any complaint, past or present, which helps them to improve interaction with customers, turning the complaints process into a valuable customer retention tool”
Andrew Standeven,
Customer Relations Manager
CIS Insurance Ltd
