Public Sector
World Class Customer Service powered by Continuum™
Complaint and Feedback Management
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Customer Management Solutions for the Public Sector
The public sector, central and local government have always been publicly accountable for their actions, but now more than ever it is essential to have in place, the correct policies and procedures to ensure legislative compliance and transparency. Charter have a number of customers within this area including; Ealing FHA and The Strategic Rail Authority.
The deployment of Charter Continuum™ within these organisations has addressed the frustration their customer-facing staff were experiencing when dealing with residents & citizens requests for updates, inquiries and complaints and the allocation of requests to the appropriate department within an easy to use system.
Benefits of Charter Continuum
- Collects inbound and outbound communication for their five council offices providing consistent information across all departments for their residents.
- Gave them the means to spot the weak areas and reallocate their resources as appropriate to improve their service.
- Gave the customer facing staff immediate access all the customer information at the point of contact which improves both employee and customer satisfaction.
- Provides consistency and confidence across the organization giving them the means to measure customer performance.
