Support Overview
World Class Customer Service powered by Continuum™
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Support Overview
Customer Services
As a leading provider of best-of-breed customer services solutions, Charter UK staff are constantly exposed to evolving trends and best practice in customer feedback, retention and service quality. Charter UK is engaged with industry organisations, ‘gurus’ and academics at the forefront of service excellence. The approach to customer service within Charter UK is evolving and undergoing constant improvement.
“Our approach to customer service is simple – we aim to achieve 100% reference-ability from all of our customers. We recognise that the only way to achieve this is to:
- Provide first class customer service
- Work closely with our customers to ensure that they are successful in achieving their own business goals as a result of their selection of Charter as a customer service solution partner.”
Guy Halton, Customer Services Manager
There are two facets to the customer services organisation in Charter…
| Customer Services Team - | providing a proactive approach to customer service and account management. |
| Customer Support Team - | providing a telephone and email based technical support response and problem resolution for Charter ContinuumT and Charter Law Enforcement customers and a point of contact for all other forms of feedback concerning Charter solutions, processes and people. |
Registered users may access the Technical Support pages for Charter Continuum™ by clicking here.
Registered users may access the Technical Support pages for Charter Law Enforcement Solutions by clicking here.
Registered users may log a technical support case directly to the Charter help desk via Charter Support Direct by clicking here.
Should you have any concerns or feedback about Charter products, services, processes or people please let us know via Charter Support Direct or by emailing your comments to 
.
