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Charter UK Contact Mangement

Solutions provided by Charter UK enable companies worldwide

Contact Management

Contact Management is essential to customer retention and every organisation must master it in order to ensure long-term success. To better handle customer contacts and streamline the overall customer service process, companies must invest in the best technology available for dealing with customer feedback.

With more than 12 years’ experience in the contact centre technology market, Charter UK provides companies worldwide with the software and services they need to manage customer contacts more efficiently and optimise customer relationships.

Charter Continuum™ is a comprehensive CRM (customer relationship management) software solution designed for contact centres that have a large volume or complex level of interactions with their customers. It serves as a solid platform for companies to provide unparalleled contact management across all contact channels.

With Charter Continuum™, customer service, consumer affairs, guest relations, customer care, and other customer-facing departments can easily manage, track, resolve, and report on customer communications from all sources. The system integrates customer information into one centralized source that can be accessed across multiple departments.

Incorporating Microsoft Visual Basic for Applications, Charter Continuum™ is highly flexible and integrates seamlessly with legacy database applications. The system not only provides better contact management, it also enables businesses to extract and report on vital customer feedback from all sources (web site, stores, toll free service line, etc.).

Many companies are gathering customer feedback but not using it to their advantage. Reporting on feedback enables numerous departments across the enterprise to glean valuable information from the customer service operation. Charter Continuum™ harnesses the power of BusinessObjects reporting software, allowing companies priceless insight into their business and a view of where they excel and where they fall short. Customer feedback becomes a powerful agent for change that can be used to shape and improve marketing, sales, operations, product design and development, etc.

Many companies today are overwhelmed by the amount of customer contacts they receive. Even large and very profitable businesses are struggling to manage their customer communications successfully. The bottom line is that customers expect companies to have outlets for them to complain, to inquire, to suggest, and to praise. With a wide range of consulting services, Charter UK offers companies the assistance they need to optimise their customer relations operation and ensure that customer expectations are met.

Studies show that online customer communication is on the rise, but so are the more traditional forms such as letter, phone, and fax. Many companies have opened new channels of contact but are not handling these communications properly. In order to deal with the more traditional customer as well as the more technology-savvy customer, companies must equip themselves with the best software solutions available. Charter Continuum™ is the ideal solution as it provides companies with a solid platform for managing contacts of all types received from all mediums.

In order to succeed in today’s competitive global marketplace, companies must provide the best customer service possible. Those wanting to assure their presence and maintain a positive brand image must make customer service/CRM their top priority. Those companies that excel in the area of customer service will not only ensure long-term success but will excel above their competitors for years to come.

A leader in CRM software and services, Charter UK enables companies worldwide to excel in the area of contact management.