Customer Service CRM Software
Solutions provided by Charter UK enable companies worldwide
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Customer service software
Customer service software, when chosen properly and aligned with the service strategy, will facilitate each company’s customer retention campaign. Such technology is an increasingly important facet of customer management and must be comprehensive enough to grow with the business and any changes it may face.
With more than 12 years’ experience in the customer service technology arena, Charter UK equips companies worldwide with the CRM (customer relationship management) tools they need to provide a superior level of service to their customers. Charter Continuum™ enables consumer-focused organisations worldwide to deliver on their customer service initiatives, drastically improve customer relationships and greatly increase customer retention.
Charter Continuum™ is a state of the art CRM software application designed to manage, track, resolve and report on customer feedback from all sources. It is the ideal software solution for consumer affairs, customer relations, customer service, customer care, guest relations and other customer-facing departments. Charter Continuum™ allows customer service representatives to manage customer complaints, compliments, inquiries and suggestions from all sources within one centralised system.
With so many customer service software packages on the market today, companies must be extremely particular when it comes to choosing a platform for managing customer feedback. The ideal software solution will grow with the company and any change in requirements it might face. It will also increase efficiency and streamline operations.
Incorporating Microsoft Visual Basic for Applications, Charter Continuum™ is highly flexible and can be customised to meet each company’s unique requirements. It connects seamlessly with existing legacy database applications in order to provide the necessary integration between all systems.
Charter Continuum™ allows agents to consistently provide a superior level of customer service, as well as extract the information their business needs to drive continuous improvements across the board. Charter Continuum™ harnesses the power of BusinessObjects reporting software in order to provide the best analysis and reporting capabilities on the market.
Using Charter Continuum™, organisations can glean valuable information gathered in the contact centre/customer service process. Customer feedback becomes a powerful tool that can be used to enhance various areas of the business, including sales, marketing, product design and development and quality control.
Whereas the Internet has introduced a new breed of customer to today’s marketplace, companies must be well equipped to handle all forms of communication. Integrating all contacts into one centralised source, Charter Continuum™ enables organisations to effectively support both the more conventional customer and the e-customer. Agents are empowered to provide excellent service to customers across all possible channels (web, phone, email, face-to-face, etc.).
In order for customer service software to be successful, it must also provide significant benefits and concrete returns. Today, many companies are not deriving returns from their technology investments. However, the average return on investment for Charter UK’ clients is just four to six months from the point of implementation.
A wide range of benefits can also be derived from Charter Continuum™, including heightened agent productivity, reduced compensation claims through the identification of repeat complainers and a major reduction in negative feedback due to better complaint handling.
In today’s competitive marketplace, customer satisfaction is more important than ever. In order for companies to offer unparalleled customer service, they must implement the best software and follow a sound procedure for managing customer communications.
Having worked with leading brands worldwide to optimise customer relationships and increase retention, Charter UK has a proven track record of success and a great deal of insight into the area of CRM. Aside from a state of the art solution, Charter UK offers a wide range of consulting services that enable companies to align their sales and service strategies with the CRM software projects.
A leader in software and services, Charter UK prides itself on offering the most comprehensive customer service software.
