Charter UK Customer Retention
Solutions provided by Charter UK enable companies worldwide
Office Contact Numbers
TEL: +44 (0) 1932 250000FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Customer Retention, Customer Management Systems
Customer retention is imperative to the long term success of every organisation in today’s highly competitive business environment. Many organisations tend to concentrate on building strategies to meet their sales objectives but fail to incorporate good customer service and hence customer retention. Therefore although customer acquisition is an important part of success, customer retention also critical – otherwise the funds spent to acquire the customer would be wasted. In order to maximize retention, companies must align their service and sales strategies and equip themselves with the necessary tools for better customer management.
Customer Retention Management with Charter UK
A leader in CRM software and services, Charter UK enables companies worldwide to excel in the area of customer retention and satisfaction. With more than 12 years’ experience in the customer service technology arena, Charter UK provides organisations with the tools to solidify customer relationships.
Apart from providing a state of the art CRM software application, Charter UK also offers the integration, support, and consulting services companies need to streamline their operations. Charter UK takes a comprehensive approach to Customer Retention management, assisting companies to revolutionise service and use customer feedback to shape their sales, marketing, and service strategies.
Charter Continuum™
Charter UK’ Charter Continuum™ is a CRM software solution built specifically for customer-focused organisations. Charter Continuum™ offers:
Customers are more knowledgeable than ever and companies must respond with a solid approach to customer retention. The Internet has introduced a new breed of consumer to the market, especially within the retail sector. The web has enabled people to contact companies more easily, hence increasing the volume of customer contacts.
- Customer service, consumer affairs, guest relations, customer care, and customer retention for customer services personnel.
- A robust platform for managing, tracking, resolving and reporting back on customer feedback from all sources for other customer-facing personnel.
Contacts received via web, phone, email, fax, mail and face-to-face interaction can be stored within Charter Continuum™ and easily accessed by multiple departments across the enterprise. Incorporating Microsoft Visual Basic for Applications, Charter Continuum™ can be fully customised to meet each company’s specific requirements. It also harnesses the power of BusinessObjects, the world’s leading OLAP reporting software, in order to provide the best way to glean more information from customer feedback.
Increasing Diversity of Customer Communication Channels
Customers are more knowledgeable than ever and companies must respond with a solid approach to customer retention. The Internet has introduced a new breed of consumer to the market, especially within the retail sector. The web has enabled people to contact companies more easily, hence increasing the volume of customer contacts.
While online communication is on the rise, organisations continue to receive a high volume of contacts from the more traditional norms (letter, fax, phone, in-person). Charter Continuum™ closes the gap between conventional and contemporary means of contact and integrates all contacts into one centralised source. As a result, companies can support all contact types and consistently deliver exceptional customer service across all mediums. Agent productivity soars and customers are given better than ever service.
The benefits of Charter UK’ solution are numerous and quantifiable. Using Charter Continuum™, companies can drive profitability through better loyalty and increased customer retention. They can differentiate themselves within the marketplace through enhanced customer perception and better brand protection.
By providing the very best CRM software and services on the market, Charter UK empowers companies to achieve maximum customer retention.
