A firm foundation in FSA compliance
Ensure regulatory compliance, minimise the risk of penalties, and use root-cause analysis to improve your businessCharter Continuum is helping the UK's leading financial services organisations, such as Lloyds Banking Group, negotiate a minefield of competition, regulation and compliance.
Faced with potentially severe penalties for inadequate customer service, an increasing number of banks, building societies and other organisations are implementing Continuum to meet the challenges of Financial Services Authority (FSA) regulations and deliver an enhanced customer experience.
Continuum will help you apply best practice and embed Treating Customers Fairly (TCF) principles within your business with minimum disruption.
It can also analyse the root causes of complaints, identifying areas for improvement while providing a consistent view across the business and a complete picture of the necessary financial adjustments.
Our 'PPI-configured' solution is targeted at UK financial services organisations preparing to execute a large-scale customer contact and remediation programme, having identified a potential breach of FSA principles in relation to advised sales of single premium Payment Protection Insurance (PPI) policies. One of our clients, a leading retail bank, has saved an estimated £4 million on the processing of 200,000 PPI remediation claims.
The benefits of Continuum for the financial services industry include:
- an efficient and cost-effective solution to your company's need to comply with industry regulation, cutting down the risk of penalty
- complaints and customer feedback handled in an open, constructive, transparent and fair manner
- a consistent yet adaptable approach to complaint and feedback management in a highly changeable regulatory environment.
We are confident that Continuum will have a positive impact on your organisation, helping you drive continuous improvements, raise customer service efficiency, increase customer retention and reduce the risk of regulatory penalties.
More about FSA regulation on the FSA website
