Reduce Avoidable Contact - i-Contact™
World Class Customer Service powered by Continuum™
Office Contact Numbers
TEL: +44 (0) 1932 250000
FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Reduce Unnecessary Contact with Charter UK’s i-Contact™ software
Charter UK's i-Contact solution is an intelligent FAQ system that has been proven to reduce unnecessary contact by up to 60%. i-Contact seamlessly integrates with your existing website and learns the good, the bad and the missing in commonly searched for web queries. The reporting tool helps you identify and adapt your online information to match what your customers want to know and leads to fewer calls to your contact centre.
i-Contact delivers consistent answers at less cost. Customers can easily find the information they need without the need for agent assistance. It can also provide vital information across the business to customer care agents, serving as a corporate knowledge base.
i-Contact is a fully configurable and interactive online customer information system.
- Present and develop your vital company information with a branded, highly interactive online tool
- “Learn” how your customers search and what they are looking for
- Report on the number of successful searches, unsuccessful searches and unanswered queries
- Understand the impact of reducing unnecessary contact
- Improve the quality of the information you provide online
Read our White Paper on "Top 10 Tips for Reducing Unnecessary Contact".
Resource Centre
Log in to get more from Charter UK.
Dont have a login? Sign-up now for instant access to White Papers, Research, Case Studies and more.
