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Events

World Class Customer Service powered by Continuum™

Latest Events

Charter UK User Group
1st July 2009
London

We are pleased to announce that the next Charter UK User Group that will be held in London on Wednesday 1ST July 2009.

This year, as well as welcoming leading authorities in the customer service world to share their considerable expertise with you, we will also be focusing on the key challenges that your organisation faces in the current economic climate to ensure that you are leveraging your investment in Charter Continuum.

Event high-lights include;

• Ensure that you are getting the most out of your investment in Charter Continuum
• Key note speakers presenting on a range on customer service related issues
• Pose your questions, concerns and user issues to our team of software consultants in dedicated breakout sessions
• Participate in interactive workshops providing learning around key customer service areas and topics
• Network and benchmark your organisation with fellow customer service professionals from a wide range of business sectors using Charter Continuum
• Learn about future product developments that will enhance your customer feedback management strategy

Secure your place today

Places are limited so to reserve your place simply call the marketing team on 01932 250 000 or send an email to:
usergroup@charter-uk.com.

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Call Centre Expo 2009
22 - 23 September 2009
Birmingham

Europe's leading event for customer contact and management solutions is back and this year's event takes place alongside Customer Strategy and Management 2009, the UK's only event to focus on solutions to help organisations to acquire, retain and grow more profitable customers.

Find out more

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Delivering the Customer Journey - Contact Centre Planning 2009
27-28 April 2009
LONDON

400 delegates will attend this conference, including staff from resource planning, management information, back office planning, outbound, customer service and sales planning.

The conference will include practical workshops and discussion forums. In addition to the 15 Contact Centre Innovation Awards finalists, key note speakers include:
Mike Finnegan, who has worked with several UK & European sports teams including the European Ryder Cup golf team Phil Dourado – leadership development specialist and author of 'The 60 second leader' Nick Lane, Business Planning and Improvement director at Orange UK


Find out more

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The Call Centre & Customer Management Executive Forum
6-9 May 2009
MV Oriana - at sea

The Call Centre & Customer Management Executive Forum takes place on MV Oriana departing from/returning to Southampton.

On this voyage, you’ll enjoy your own personally designed itinerary of high level conference sessions and 1-to-1 meetings with your choice of more than 130 strictly senior level peers and 50 industry leading suppliers.

If you’d like to meet with leading industry players and fast track your most critical business decisions, all within the opulent surroundings of the MV Oriana, then apply now for free attendance.

Find out more

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European Customer Experience World
20-21 May 2009
LONDON

European Customer Experience World is the practitioner event that will help you manage your customer experience to optimise spend and revenues for your organisation.

Are you seeking innovative and proven ways to:

• Implement Customer Experience Management strategies within your organisation
• Help build lasting relationships with your customers to drive up acquisition and reduce churn
• Strategically manage your customer experiences to maximise revenue and profit?

The event offers you and your organisation the opportunity to learn from major companies who are currently delivering exceptional customer experience, how to optimise your organisations facing capabilities making your company more profitable and sustainable in this uncertain economic climate.

Find out more

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