LeisureTo keep customers coming back, businesses in the leisure industry need to make the customer experience as exciting as possible. It's a constant quest for improvement – and Charter UK can help you achieve it.
Customers are becoming ever more demanding and the key challenge for you is to understand, improve and deliver changes which will keep them returning.
By providing thorough and transparent analysis of customer feedback, our Continuum software can identify improvements that will exceed the expectations of your customers.
And the way Continuum helps you proactively seek out and analyse customer feedback means you can gather a representative survey of your entire customer base – rather than relying on the few people who complain – to give your customers exactly what they want.
Continuum can also assess the impact and value of changes made following feedback, so you know that your investment is paying off.
Implementing Charter Continuum will enable your business to:
- increase customer satisfaction and improve retention
- reduce the risk of negative word-of-mouth publicity
- encourage improvement on the ground instead of through top-down coercion
- put customer service high on the daily agenda
- increase employee awareness of the need for constant service improvement
- shorten the time required for solving problems.
Over the years, Charter UK has worked with major players in the UK leisure and entertainments industry. Merlin Entertainments, one of our major customers, uses our Continuum software at its attractions including the London Eye, Alton Towers, Chessington World of Adventures and Thorpe Park.
These are centres that have built reputations based on offering visitors the latest and best in cutting-edge entertainment. Using Continuum has helped them work out where and how those innovations should happen.