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News Archive 2010
UK's largest supermarket bank invests in Charter UK's complaints management software
The UK's largest supermarket bank has invested in Charter UK's specialist customer complaint and feedback management software to exceed customers' needs.
FSA name and shame firms with most complaints: But are banks actually that bad?
Naming and shaming the banks that get the most complaints makes great headlines but Charter UK CEO Paul Clark questions whether that's really fair.
More time for new PPI complaints, FSA says
Repeat silent calls to be banned, Ofcom says
Saving Money on your PPI Remediation Project
Charter UK have developed a PPI Remediation solution that speeds up the processing of thousands of claims, and helped save one of our larger finance customers an estimated £4 million on their PPI resolution project.