Professional Services
World Class Customer Service powered by Continuum™
Office Contact Numbers
TEL: +44 (0) 1932 250000
FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Professional Services
We adopt a structured approach to ensure the successful implementation of your Charter Continuum project.
From the first strategic meeting, to running day-to-day operations, it's the way that we manage your solution that makes the difference.
1. Business Understanding
We adopt a consultative approach to your project to understand your strategic, commercial and technical objectives, drawing on our industry sector knowledge and foresight.
2. Dedicated Project Management
We appoint a named, dedicated consultant as the focal point between your organisation and us ensuring the successful management and delivery of your project using tried and tested methodologies.
3. Solution Design
We adopt a ‘workshop’ approach for the design of your solution involving key users, administrators and technical representatives to create a functional prototype system for your organisation.
4. System Configuration
We make sure that your system meets your exact requirements by taking a more in-depth view of the solution ensuring it is aligned with your business processes and objectives.
5. Installation
We ensure your system is ready for a live installation by implementing a test environment configuration with performance monitoring as part of User Acceptance.
6. User Training
We provide system user training to ensure that your staff have expert knowledge and understanding of your system’s functionality and reporting capabilities to make sure you get the most out of your investment in Continuum.
7. Go Live
We provide on-site support and handholding to ensure the smooth transition from your test to live system user environment.
8. Customer Service and Support
We ensure our Customer Support and Management teams are engaged to manage and support your organisation as a new and valued Continuum customer.
8. Post Project Review
We engage with you post system implementation to review the project delivery and evaluate the successes and benefits of your new Continuum system.
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