Charter UK User Group
World Class Customer Service powered by Continuum™
Office Contact Numbers
TEL: +44 (0) 1932 250000
FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
The Charter UK User Group
The next free User Group will take place on Tuesday 30th March 2010 at the Marriott Hotel, London County Hall.
Capitalising on Customer Contact
At this year’s event, we will examine how your customer service and marketing departments can work together to better understand customer feedback, actions and motivations – and use all this to be more effective in planning your offline and online communications strategy.
Our focus is on how, by correctly using the customer insight already within your company, you can deliver the kind of customer contact excellence that makes a strategic difference to your organisation.
We will also be demystifying and scrutinising web based customer contact channels including online communities, forums and blogs, and the opportunities and threats that they pose if they are not included in your overall customer contact management strategy.
Event High-lights include:
- Managing Customer Relationships in Social Media.
- Analyse customer online requests to drive more effective web content ( find out more here ).
- Case study presentations from current Continuum customers Toyota Europe and Knauf GmbH.
- Interactive user workgroups and consultant workshops.
- Improve your understanding and practical capabilities in producing valuable Management Information (MI) and Root Cause analysis.
- Special guest speakers presenting on a range of key topics.
- How you can enable quality improvements and increase customer satisfaction.
Who should attend?
- Key Charter Continuum Users
- Customer Service Managers
- System Administrators
- Web and Online Content Managers
- Marketing Communications Professionals
Don’t miss this event.
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