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Enterprise Complaint and Feedback Management Software

Features & Analysis

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25.04.2013

Are your customers front and centre?

Are your customers front and centre?
Paul Clark, CEO of Charter UK, discussed the key challenges to achieving a customer-centric organisation
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14.04.2013

Turn complaints into compliments

View customer feedback as an opportunity
Marketing teams should view customer feedback as a branding opportunity
to create loyal brand advocates
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12.04.2013

Back to the future

Back to the future
Time-travelling customers have become a thing of the past for Pizza Express says Catherine Graves, Head of Customer Experience, Pizza Express
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29.03.2013

Integrating social media

Grant Leboff
Understand how social media fits into your business
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12.11.2012

Customer effort score

customer effort score
Firms need to make it easy to be a customer
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18.10.2012

Power to the people

Charter UK
Customer services is the key differentiator
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15.09.2012

Emerging US regulation will benefit consumers and banks

CFPB can help US financial services firms
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20.08.2012

Olympic effort

Olympic effort
Games proved to be the pride of the nation.
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13.06.2012

Mastering social media

Mastering Social Media
Grant Leboff gives critical advice
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21.05.2012

Target your customers

Customer service excellence
10 key ways to deliver great customer service
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06.03.2012

If you do what you always do...

Negative customer feedback
Adapt the way you deal with negative feedback
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11.01.2012

Charter UK calls for greater powers by OFGEM

Charter UK calls for greater powers by OFGEM
Energy regulators need to take the lead of the FSA
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14.10.2011

Turning up the heat

Utility companies to improve customer focus
Why the pressure is mounting for utility companies to improve customer focus
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15.09.2011

Poor complaints handling

Some companies are consistently bad at resolving customers' complaints
Who's to blame? Systems? Processes? Culture? Or all three?
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03.08.2011

All change

FSA complaints handlint
New FSA complaint handling rules.
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21.07.2011

Dead parrots society?

Broad Customer Insight
The isolated complaints department is no more, says Charter UK director of marketing Andrew Aldred
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04.07.2011

The seven pillars of wisdom

Complaints handling wisdom
Tips for successful complaint handling
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30.06.2011

The CEO's view

Great customer service can be distilled into 10 key steps - Paul Clark CEO
Charter UK, believes delivering great customer service can be distilled into 10 key steps
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